Articles Tagged With:
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If Family Gets Only Silence After Bad Outcome, Plaintiff Attorney Likely Next Call
At one Ohio facility, a team communicates dire news to families. This team includes a risk manager, an ombudsman, and usually one clinician such as a director or another physician who is experienced in communicating bad news.
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More Than Half of ED Claims Diagnosis-related
It’s especially important in the ED setting that timing is documented throughout the entire duration of a patient’s visit.
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Vigilance Needed on Payer Requirements
Payer requirements are all somewhat different, and they’re constantly changing.
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Use Caution When Communicating by Text
Patients receive communication when and how it’s most convenient for them; they want the same from patient access.
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Online ED Registration ‘Puts Patient in Control’
More hospitals are allowing patients to make “reservations” to be seen in the ED at an estimated time. Registration processes are changing to reflect this new patient-centric approach.
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People Skills Top List of Vital Patient Access Training
With a greatly expanded, broader role, different expertise, including “people skills,” has become important for patient access.
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When Patients Call for Price Quote, Offer Education With Estimate
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.
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Strengthen Communication Between Patient Access, Clinical Areas
When tension arises between clinical areas and patient access, poor communication usually is the culprit.
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Florida Facility Shows High Satisfaction Scores Possible in ED
Going the extra mile for patients can increase satisfaction scores.
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Complaints Are Opportunities to Solve Problems Permanently
Understanding the root cause of a complaint is important. Finding this cause tells patient access if feedback and complaints are related to a specific site, process, or employee, making it easier to solve a problem for good.