It is quite true that there are common warning signs that can indicate potential workplace violence problems, says Eugene A. Rugala, supervisory special agent for the FBIs National Center for the Analysis of Violent Crime at the FBI Academy in Quantico, VA. There even is a profile of the typical offender. However, he warns, when training employees its important to also remind them that every case is different.
The Centers for Disease Control and prevention has recognized St. Louis-based BJC HealthCare for its involvement in a successful project to reduce work-related injuries in its nursing homes.
Customer (or patient) satisfaction is gaining more attention in occupational health. In one recent survey, 54% of people were not satisfied with their health care. Why? Health care clients judge the providers competence from their customer service skills (not clinical skills) approximately 85% of the time.
