Articles Tagged With:
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Cameras Help Monitor Compliance, Reduce Patient Falls
A health system based in Florida has found using cameras can improve compliance with quality and safety efforts, especially when the camera includes a speaker for communicating with people.
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Hospital Improves Acute Care for Elders With Dedicated Unit
A Massachusetts-based health system is reporting positive results from an initiative designed to improve care for geriatric patients and increase the use of advance care planning.
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Governance by Experts, Aligned Goals Critical to Successful Quality Improvement
Never forget the fundamental elements of a successful quality improvement program, experts say, even as your attention may be drawn away by complex data analysis.
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Registrars Need Solid Answers to Questions About Expensive Bills
Staff play the role of educator, advisor, collector, and a sympathetic ear.
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Get It Right the First Time: Wrong CPT Code Means Denied Claim
Receiving payment for patient services rendered has everything to do with the entering the right Current Procedural Terminology codes. For patient access, it all starts with collecting accurate information from the beginning.
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Tales of Good News: Patients Arrive as Self-Pay, Leave With Coverage
Establishing access to Medicaid or re-starting coverage that has lapsed is a lifeline for many sick patients.
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Once It Arrives, Quick Action on Registration Feedback Is Critical
Wait times probably are the most common complaint about registration. The issue seems simple at first — somebody waited longer than he or she wanted to. However, there often is more to it.
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Patients Seek In-Network Care, But Balance Billing Persists
Patient access staff have nothing whatsoever to do with bills patients receive from providers who turn out to be out of network. Still, staff need to respond effectively when it happens.
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Niceness Counts: How Registrars De-Escalate Irate Patient Episodes
Registrars cannot always change what is upsetting someone. However, many have found that simply being nice is all that is needed.
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When Handled by Right Registrar, Tough Patient Encounters Can End Well
Remaining sensitive to a patient’s circumstances often diffuses a difficult situation.