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It is no surprise that patients have trouble understanding what health care professionals tell them when you consider that 29% of the population has basic literacy skills and 14% of the population has below basic literacy skills. Another 5% of Americans are not English-literate. This means half the adults in the United States have trouble using written documents to accomplish everyday tasks, according to a report on health literacy from The Joint Commission.
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What role does patient education play in patient satisfaction scores for health care organizations? How important is patient education to the patient's opinion of the entire health care experience?
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Completing advance directives should not be seen as a legal task. While there is a legal component to the document, it is primarily a communication task, says Charlie Sabatino, JD, director of the American Bar Association Commission on Law and Aging in Washington, DC.
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Some of the "tools" in the Health Literacy Universal Precautions Toolkit may not be the typical forms or handouts that many toolkits provide, but they are effective, says Laura Noonan, MD, director of the Center for Advancing Pediatric Excellence at Carolinas Healthcare System in Charlotte, NC.
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African-American women were more open to learning about breast self-exam and mammography when stories about cancer survivors were included in an informational video, according to a report published in Patient Education and Counseling.
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Workplace bullying is known to cause lost productivity, high turnover, injury and illness, but this problem is often completely ignored by managers and senior leaders.
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A zero tolerance policy for bullying will get zero results, unless it spells out clearly what will be done in response to employee reports. Here are three questions that should be answered but are probably not in your company's policy:
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Do you consider work areas as part of your "office?" If you do, you will almost certainly spot some unidentified Occupational Safety and Health Administration (OSHA) violations.
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When an employee comes to you and tells you his shoulder is bothering him, you can do one of two things. You can either treat the problem and send him on his way, or you can dig deeper.
