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When members call the Blue Shield of California Lifepath Adviserssm line, they can get answers to health and wellness questions from a registered nurse, speak to a mental health counselor, or consult with a specialist on everything from childcare to legal and financial questions.
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No matter which Lifepath Adviserssm service Blue Shield of California members choose, they get a comprehensive assessment and a plan of care to help them deal with their problems.
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Member satisfaction surveys give health plans a chance to hear the voice of the customer, says Terri Cox Glassen, RN, MN, assistant vice president of consumer satisfaction for CIGNA HealthCare with headquarters in Bloomfield, CT.
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In just six months of operation, the congestive heart failure disease management program at Horizon/Mercy has resulted in few hospital admissions for some patients.
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To get, on their own, the information that Pittsburgh-based Highmark Blue Cross Blue Shields SMART Registry provides them, physicians would have to conduct extensive and time-consuming chart reviews.
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Highmark Blue Cross Blue Shield combined its previously disjointed disease management programs into an integrated condition management program that focuses on reducing the variations in effective care for five common conditions.
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The Commission on Case Manager Certification (CCMC) in Rolling Meadows, IL, is opening nominations to fill four commission seats. Commission candidates are self-nominated. The deadline for submitting nominations is March 15.
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The lack of a final HIPAA security regulation means that your organization doesnt have to provide security for your patient data, right? Wrong, according to a new handbook published by URAC. Your organization already has to protect patient data under the Health Insurance Portability and Accountability Act (HIPAA) privacy rule, the book points out.
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Despite embracing technology in many aspects of their everyday lives, people are conflicted about the impact of information technology on their health care, according to a new survey.
