Articles Tagged With:
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Hospital Satisfaction Data Affected by Noise
Hoag Orthopedic Institute in Irvine, CA, publishes its outcomes data every year, reporting improvements in quality along with illustrations of how the hospital addresses deficiencies.
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Hospital Plays to Surgeons’ Competitive Nature to Raise Quality
Outcomes at Hoag Orthopedic Institute in Irvine, CA, already were good when quality leaders thought they might improve even more if they posed blinded and coded data on patient-reported outcomes for the surgeons to see how they fared in comparison with their peers.
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PAs Provide More Patient Contact, Reduce LOS, and Maintain Quality
Northwest Hospital, part of LifeBridge Health in Randallstown, MD, can employ nearly two PAs for the cost of a physician, so patients can be seen more frequently. They make up one of several strategies the hospital uses to make the observation unit as efficient as possible.
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Data Analytics and AI Help Improve Patient Care
A network of hospitals, clinics, and home care services in Iowa, Illinois, and Wisconsin has improved clinical effectiveness, care quality, and patient experience by looking at risk analytics and applying the findings to patient care.
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Hospitals Reduce Harm While Focusing on Fewer Metrics
Metrics can pile up until they become overwhelming to clinicians and administrators alike, with their usefulness lost in the process. The solution may be to strategically reduce the number of routinely reportable metrics to only those most appropriate and valuable.
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Patients Present as Self-Pay, but Leave With Coverage
Patient access departments are helping self-pay patients in multiple ways.
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Handle Early-morning Volume Surges at Surgical Registration
Cross-training in patient access at Albany Medical Center prevents early-morning delays at surgical check-in, helps with sudden volume surges in the ED, and provides other benefits.
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ED Registrars Work to Change Perceptions
ED registrars face competing priorities. First and foremost, they have to be certain they aren’t violating Emergency Medical Treatment and Labor Act requirements.
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Novel Registrar-led Initiative Collected $674,000 in a Month
Novant Health’s patient access department was falling short of its collection goals until a task force got an enthusiastic team member involved in the initiative. This resulted in record collections of $674,000 in one month.
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‘Another Hospital Costs Less,’ or Does It? Educate Price-shopping Patients
Patient access can follow several steps to make it more likely that patients who price shop to get estimates for costs of procedures will choose their hospital.