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Fear dissatisfaction due to collections? Be an advocate for the patient
Patient access leaders at Chicago-based Presence Health have received “fewer and fewer” complaints from patients regarding the balance that they owe, reports La’Queela Angel, director of patient payments.
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Providers have ‘one-stop shopping’ for transfers
San Francisco-based UCSF Medical Center recently implemented an Integrated Transfer Center. Patient access and clinical units work together to clinically and financially clear transfer patients.
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Get money upfront, and reduce bad debt
Collections weren’t much of a priority when copays were just $5 or $10, according to Gregory Kanetis, MPA, director of patient financial services at Lawrence (MA) General Hospital.
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Want to boost collections? Training is the key, say patient access leaders
Emergency department registrars can improve patient flow by getting the correct information at the right time in the emergency department visit. -
‘Sense of urgency’ needed for ED registrations
In addition to great customer service skills and a thorough knowledge of insurance, emergency department registrars need “a sense of urgency,” says Candace Koutsoulieris, emergency department patient access manager at Florida Hospital Orlando.
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50% of denials are overturned
Reasons for denials include that the service is experimental, that the service did not meet medical necessity, or that the service required a prior authorization.
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How to Cut Registration Errors
Here's how access managers created a success story at Stanford Children’s Health.
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Payers want two weeks to review auth requests
As if there aren’t already enough roadblocks to obtaining authorizations, payers are now requiring unrealistic timeframes to review these requests.
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Compliance Mentor - February 2016
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Building a Bridge to Better Patient Care
Join AHC Media on Feb. 8 to learn everything you need to know about the Improving Medicare Post-Acute Care Transformation (IMPACT) Act.