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My hospital has a contract to provide medical care to the county jail. At any one time, there are more than 10,000 inmates in the county jail facilities supervised by the sheriff's office. We often see patients who are in custody and have sustained trauma, sometimes from less than lethal weapons. In my humble opinion, these devices reduce the risk of injury to the law enforcement officer when attempting to arrest or control a violent individual, and they greatly reduce the risk of serious injury or even death to the violent individuals themselves. However, even these less than lethal force weapons can cause significant damage when used at close range or on individuals with underlying medical conditions that render them vulnerable to the effects of these weapons.
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If one of your registrars followed payer requirements to obtain a required authorization, it might become a "he said/she said" situation if the claim is later denied.
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After Betty Bopst, director of patient access at Mercy Medical Center in Baltimore, MD, finishes telling a patient access applicant the extent of the commitment that comes with the job, he or she sometimes tells her flat out, "This job is not for me."
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If you don't pay this bill, we're going to send you to a collection agency." This was a commonly heard statement by patients at Tallahassee (FL) Memorial HealthCare, when Joan S. Braveman, director of patient access and financial services, took over the business office.
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Have you ever suspected that an applicant is just telling you what you want to hear in order to get hired? If Betty Bopst, director of patient access at Mercy Medical Center in Baltimore, MD, has any doubts about someone she's interviewing, she relies on what her staff has to say.
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One question that members of Tallahassee (FL) Memorial's patient access department have struggled with is whether it makes sense to keep going after a person who simply has no resources, says Joan S. Braveman, director of patient access and financial services. The department installed software in August 2010 that gives customer service representatives the ability to look at how likely a patient is to pay.
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If a registrar tells a patient that he or she owes $500, he or she might be faced with the question, "Well, where did you get the amount of $500 from?"
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Registrars at Fairview Northland Health Services in Princeton, MN, started collecting prior balances about a year ago, says Steph Collins, manager of patient access.
