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A Tennessee-based preservice manager explains how her facility overcomes obstacles to scheduling same-day appointments.
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Same-day appointments have become critical for hospitals trying to keep patients within their health system. This offering carries huge implications for patient satisfaction — and revenue.
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Flashy technology might be helpful to registrars, but some departments are experiencing problems. Others who have been using biometrics are considering abandoning the solution entirely.
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Years ago in patient access, a growth plan was rarely discussed with frontline team members. Patient access operates with a completely different mindset today.
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Sometimes, unhappy registrars find a better fit outside patient access.
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Long-time columnist bids farewell, offers final thoughts.
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Performance psychologists have developed education featuring cognitive visual modules and guided reflection to help on this issue.
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Identify stressors early and create a healthy work environment.
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A new stress intervention program aims to help surgeons reduce stress and burnout, which, left unchecked, can affect quality of care and professional lives. Coping techniques are especially useful in the era of the COVID-19 pandemic.
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Old habits are hard to break.
