Tips for follow-up phone calls
When following up with patients by telephone, you should cover the following topics:
- General well being of the patient.
- Confirmation of follow-up instructions.
- Clarification, if needed, on discharge instructions.
- General impression of ED visit.
All specific complaints or comments are noted and given to the manager for follow-up.
For patients who leave without being seen or against medical advice:
- General well being of the patient.
- Was treatment obtained elsewhere?
- Why did they leave?
- Offer the services of the ED again today. (Would they like to return?)
Source: Laura J. Roepe, RN, MA, CEN.
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