AMA Foundation offers health literacy guidelines
According to the American Medical Society’s AMA Foundation in Chicago, little scientific research exists on effective solutions for improving health literacy. Its survey of communication and health educators yielded the following recommendations:
— Speak slowly.
— Use "chunks and checks" technique; provide the patient with two to three concepts at a time and check for understanding.
— Avoid technical jargon.
— Employ a "teach-back" technique, in which the patient repeats the instructions given by the physician.
— Modify written language:
- Use the active voice.
- Write simple instructions for patients to take home.
- Read and review instructions with the patient.
— Create a shame-free environment:
- Review all procedures with office staff to simplify language.
- Set policy to offer assistance with paperwork.
- Set up a system to review medications, treatment instructions, and appointment confirmation before the patient leaves.
- Conduct follow-up calls to check understanding and compliance.
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