QI/TQM 1999 Index
Ambulatory Care
Computer applications lag behind inpatient advances, NOV:125
Education improves asthma outcomes, JUL:84
Overhead exceeds revenue, JUN:69
Same-day appointments clear backlogs, FEB:21
Antibiotics
FAST unit cuts door-to-drug times, MAY:57
Promoting generics to doctors, MAR:34
Asthma
Education improves outcomes, JUL:84
Education program draws reader response, OCT:122
Parent teaching, support improve pediatric management, MAR:40
Baldrige awards and criteria
Criteria used to attain same-day radiology reports, JUN:70
Health care category approved, JAN:1
State awards promote health care excellence, JAN:3
Benchmarking
Baldrige awards expected to facilitate, JAN:1
Blood draws
Draw-to-processing cycles drop 50% at M.D. Anderson, JAN:12
Cardiac care
Beta blockers, more evidence of benefit, FEB:27
CHF patient follow-up via automated phone calls, FEB:27
Promising news about digitalis treatment, OCT:124
Chronic disease management
Automated phone follow-up for CHF patients, FEB:27
Hospice care appropriate at end stage of, MAR:29
On Lok offers hospice at terminal stages of, MAR:32
Studied in managed care plans, MAR:39
Clinical pathways
As patient education tool, DEC:137
Reduce drug mix-ups, DEC:137
Data collection, reporting, analysis, application
AHCPR database offers comprehensive hospital statistics, AUG:99
Hospital creates performance improvement database, JUL:88
Irwin Press explains satisfaction report cards, JUN:73
Patrice Spath explains value of informal community feedback, SEP:109
Raises confidentiality issues with patient records, APR:44
Real vs. ideal nurse workday, JUL:81
Research needed for best clinician-to-patient ratios, JUL:77
Value compass reports are user-friendly, APR:49
Depression
Counseling, drug treatment, results compared, FEB:26
Diabetes care
Diabetic group visits key to lifestyle changes, SEP:112
Disease management project for, OCT:121
Documentation of care
Electronic medical records require good infrastructure, DEC:141
Software improves data accessibility, outpatient monitoring, NOV:128
Drug costs
Weaning physicians to generic antibiotics, MAR:34
Emergency department
Clinical excellence does not ensure patient satisfaction, FEB:13
Shorter admission times reduce ER as routine admit path, MAY:57
Teams key to higher patient satisfaction, FEB:15
Employee morale
Affects patient care quality, customer relations, AUG:89
Improves when managers listen to staff, AUG:93
Nurses report declining job satisfaction, AUG:95
Suffers in understaffed facilities, JUN:65
Employee training
Critical to effective Y2K plan, MAY:55
'No Flu' initiative increases flu shots, MAY:64
'Outrageous' test of assumptions, MAY:61
End-of-life care
On Lok offers hospice for advanced chronic illnesses, MAR:32
Pain management, essential component of, MAR:29
Standard DNR procedures satisfy clinicians and families, SEP:106
Evidence-based medicine
Cutting data-to-care cycles, JAN:8
Disease management project for, OCT:121
Education improves outcomes, JUL:84
FAST unit cuts door-to-antibiotics, thrombolytics, MAY:57
Promoting generics to doctors, MAR:34
FDA
Lists potentially high-risk devices if not Y2K compliant, SEP:109
Pediatric labeling enforced, FEB:28
Good Ideas!
'Outrageous' test of assumptions, MAY:61
QI tools to ignite improvement, OCT:123
Grass-Roots QI
Advocate Health Centers' diabetic group visits, SEP:112
Advocate Health Centers' 'No Flu' initiative, MAY:64
Columbus Community Hospital creates performance improvement database, JUL:88
M.D. Anderson cuts clinic waits 40%, FEB:28
M.D. Anderson's 50% drops in blood draw-to-processing, JAN:12
Our Lady of Lourdes applies General Motors' "PICOS" strategy, APR:52
Spectrum Health improves pediatric asthma management, MAR:40
St. Marys' goal sheets for schizophrenics raise satisfaction, NOV:136
SwedishAmerican Health System studies needlesticks, JUN:76
SwedishAmerican Health System tackles lost personal belongings, AUG:100
William Beaumont Hospital involves parents in pediatric care, OCT:124
Guest Column
Donna Fisher's networking tips, JAN:7
Irwin Press explains satisfaction report cards, JUN:73
Duke Rohe explains 'outrageous' test of assumptions, MAY:61
Duke Rohe's knowledge management strategy, APR:46
Janice Schriefer, et al, map diabetes disease management project, OCT:121
HCFA
OIG criticizes hospital review practices, SEP:101
Home care
CHF patient follow-up via automated phone calls, FEB:27
Disabled patients do better when family caregiver healthy, DEC:148
JCAHO
Codman Award winners, APR:50
OIG criticizes hospital inspection practices, SEP:101
Length of stay
Laparoscopy speeds kidney donor recovery, JUN:75
Managed care
Clinics discount fees to win contracts, JUN:69
Medical directors: U.S. needs universal insurance, JAN:11
Management/supervision
Errors as QI opportunities, JUL:77
Hospital evaluates managers on staff appreciation record, AUG:93
Hospitals struggle with clinician shortages, JUN:65
Judith Shindul-Rothschild's solutions for nurse shortages, cost containment, DEC:141
Knowledge management strategy, APR:46
Nurse shortages forecast, JUN:68
QI managers valuable contributors to millennial plans, MAY:53
Real vs. ideal nurse workday, JUL:81
Top-level commitment key to better staff deployment, AUG:89
Y2K crisis management source book, AUG:99
Y2K resource book, MAY:63
Y2K resources, MAY:54
Medication errors
Increase with clinician stress, AUG:89
OIG's recommended regulatory stance alarms QI managers, OCT:117
Patients check for correct meds, DEC:140
Top patient concern, DEC:137
NCQA
Measures used by Foundation for Accountability, APR:41
News Briefs
AHCPR database offers comprehensive hospital statistics, AUG:99
Beta blockers, more evidence of positive potential, FEB:27
CHF patient follow-up via automated phone calls, FEB:27
Counseling, drug treatment for depression, results compared, FEB:26
Disabled patients do better when family caregiver healthy, DEC:148
Four ways to get people to return calls, MAY:62
Functional status predicts mortality in elderly, JUN:75
Guidelines for pediatric ED equipment, JAN:11
Healthcare Report Cards Web site rates U.S. hospitals, APR:51
How kind is managed care to chronically ill? MAR:39
IR tools hamper physicians' computer use, MAR:39
JCAHO's Codman Award winners, APR:50
Laparoscopy speeds kidney donor recovery, JUN:75
Managed care physicians: U.S. needs universal insurance, JAN:11
Physicians can slow teen violence epidemic, APR:51
Promising news about digitalis treatment, OCT:124
Spirituality linked to health status, NOV:135
Ten-minute intervention for risky drinkers, MAY:63
Top university-based information management departments, NOV:134
Nurse training
Nursing school enrollments down, JUN:69
Office of the Inspector General (OIG)
Criticizes hospital inspection practices, SEP:101
Recommended regulatory approach alarms QI managers, OCT:117
Pain management
Critical to patient satisfaction in ED, FEB:15
Essential component of end-of-life care, MAR:29
Procedures integrated into DNR order guidelines, SEP:106
Partnerships
Commercial shipper geared to operate health care supply chains, FEB:19
Medical center-elementary school program instills healthy habits, SEP:104
Patient education
Assessment of patient beliefs critical to, AUG:96
In FACCT's quality measures, MAY:60
'No Flu' initiative increases flu shots, MAY:64
Ten-minute intervention for risky drinkers, MAY:63
Patient outcomes
Clinicians' cultural beliefs affect compliance, JUL:86
Decline with nurse shortages, JUL:77
Functional status predicts mortality in elderly, JUN:75
Improve when clinicians assess patient beliefs, AUG:96
Improve with appropriate staff levels, mix, AUG:95
May or may not improve in hospitalist models, OCT:113
Measured by Foundation for Accountability, APR:41
Mortality rates linked to pharmaceutical care, JUL:82
Population health management outcome measures improve, FEB:24
Revolutionary potential of employer purchasing group on, NOV:132
Spirituality linked to health status, recovery potential, NOV:135
Suffer under nursing shortages, re-engineering, DEC:145
Patient records
Confidentiality issues, APR:44
Patient satisfaction
1998 hospital ACSI scores trail 1994, JAN:5
Confidence in health care waivers, DEC:135
Goal sheets for schizophrenics raise satisfaction, NOV:136
Improves when doctors offer C-section counseling, OCT:119
In ED model for better inpatient care, FEB:13
In university clinics, MAR:37
Lost personal belongings initiative, AUG:100
Reflected in FACCT's measures, MAY:60
Pediatrics
Children's information desk, greeter win consumer praise, APR:47
FDA enforces pediatric labeling, FEB:28
Spectrum Health improves asthma management, MAR:40
William Beaumont Hospital involves parents in pediatric care, OCT:124
Pharmaceutical care
Patient mortality linked to pharmaceutical care, JUL:82
Patients unaware of inpatient pharmacists, DEC:140
Surgery satellite improves OR turnaround, FEB:17
Physicians
Can slow teen violence epidemic, APR:51
Defer to patient expectations for C-sections, OCT:119
Drug order entry reduces errors, DEC:137
Hospitalist movement draws mixed reviews, OCT:113
Internet displaces doctors as knowledge gatekeepers, NOV:125
IR tools hamper computer use by, MAR:39
Personal beliefs of doctors affect patient compliance, AUG:97
Standard DNR procedures facilitate family conferences, SEP:106
Practice guidelines
Education improves asthma outcomes, JUL:84
For pediatric ED equipment, JAN:11
Help promote generic antibiotic use, MAR:34
Patient expectations slow use of C-section protocols, OCT:119
Readers report acceptance by clinicians, DEC:Fax-back survey insert
Standard DNR procedures satisfy physicians and families, SEP:106
Used by innovative employer purchasing group, NOV:132
Prevention programs
Medical center-elementary school program instills healthy habits, SEP:104
SwedishAmerican Health System studies needlesticks, JUN:76
Win local quality award, JAN:3
Professional savvy
Donna Fisher's networking tips, JAN:7
Duke Rohe explains 'outrageous' test of assumptions, MAY:61
Four ways to get people to return calls, MAY:62
Readers' job conditions, NOV:(Salary survey)3
Success formula: Learn continually, remain generalist, NOV:(Salary Survey)1
Quality talk
James B. Couch, MD, JD, FACPE, on population health management, FEB:24
Noel J. Chrisman, PhD, links clinicians' cultural beliefs to compliance, JUL:86, AUG:97
Patricia Drury, MBA, discusses revolutionary potential of employer purchasing group, NOV:132
Sanford Kurtz, MD, on cutting data-to-care cycles, JAN:8
David Lansky, PhD, explains consumer-based quality measures, MAY:60
Eugene C. Nelson, DSc, MPH, on useful data displays, APR:49
Judith Shindul-Rothschild, RN, CS, PhD, poses solutions for nurse shortages, cost containment, DEC:145
Patrice L. Spath describes elements of sound provider report cards, SEP:109
Rapid cycle change
General Motors' PICOS strategy speeds patient discharge process, APR:52
QI toolbox facilitates, OCT:123
Ratings
1998 hospital ACSI scores trail 1994, JAN:5
Healthcare Report Cards Web site rates U.S. hospitals, APR:51
Public confidence in health care waivers, DEC:135
Readers report decline in care quality, DEC:Fax-back survey insert
Report cards
Elements of sound provider report cards, SEP:109
Not all are equal, JUN:73
Research
Beta blockers, more evidence of positive potential, FEB:27
Counseling, drug treatment for depression, results compared, FEB:26
Cutting data-to-care cycles, JAN:8
FACCT validates consumer-based measures, APR:41
Supply chain management
Commercial shipper poised to assist health systems, FEB:19
Drugs-to-surgery improvements aid OR turnaround, FEB:17
Teams
Key to higher patient satisfaction in ED, FEB:15
Key to fast X-ray-to-report cycle, JUN:70
Volunteers, families help in children's hospital QI initiatives, APR:47
Technology
Advances reduce drug mix-ups, DEC:137
Effects of, on inpatient, outpatient care, NOV:125
Electronic medical records need good infrastructure, DEC:137
Software improves data accessibility, outpatient monitoring, office practice, NOV:128
Top university-based information management departments, NOV:134
Y2K compliance spurs facility's electronic medical record, DEC:142
Thrombolytic drugs
FAST unit cuts door-to-drug times, MAY:57
Wait times
M.D. Anderson clinics cut waits 40%, FEB:28
Reduced in university clinics, MAR:37
Same day appointments delight patients, providers, FEB:21
Y2K preparedness
Case profile of strong Y2K plan, MAY:55
Crisis management source book, AUG:99
FDA lists devices with high-risk potential, SEP:109
QI managers valuable contributors to millennial plans, MAY:53
Spurs facility's electronic medical record, DEC:142
Y2K resource book, MAY:63
Y2K resource list, MAY:5
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