After implementing incentives in 2013, OSF Healthcare collected more than $30,000 in copays, up from $2900 in 2012.
After price estimation technology was implemented at Ohio Health, collections increased from $12.8 million in FY 2013 to more than $19 million in FY 2013.
Difficulty getting pricing info is challenge
To excel at upfront collections, patient access need real-time insurance verification, patient risk scoring, and payment estimation tools, according to revenue cycle experts.
Patient access leaders should explain to employees why collection is important to the hospital and instruct staff on how to correct mistakes.
Customer service is included in the patient access job description at Baptist Health Richmond (KY).
