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Performance measures may be getting glowing reviews from researchers and are an integral part of the Joint Commission on Accreditation of Healthcare Organization (JCAHO)s new survey process, but a recent advisory from the American Hospital Association (AHA) has criticized JCAHOs intentions.
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When the Centers for Medicare & Medicaid Services (CMS) issued its original Patients Rights Conditions of Participation (COPs) for hospitals in 1999, the definition of a grievance was unclear, says Patrice Spath, a Forest Grove, OR-based health care quality specialist.
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Four years after the Joint Commission introduced standardized core performance measures with its 2002 ORYX initiative, quality professionals still are struggling to improve compliance with core measure data collection.
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Drawing on 20 years of quality improvement experience, MPRO, Michigans Health Care Quality Improvement Organization, is bringing together hospitals, home health agencies, and physician practices to come up with solutions to communications barriers between providers, with the ultimate goal of improving the outcomes for the states cardiovascular disease patients.
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The Centers for Medicare & Medicaid Services (CMS) recently released the final Hospital CAHPS (HCAHPS) survey instrument. The HCAHPS survey is the first national attempt to standardize patients satisfaction with care in order to make apples to apples comparisons.
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When a patient care problem or improvement opportunity has been identified, it must be resolved. If the problem is significant, it is important to take action as quickly as possible. Good ideas for resolving the problem are solicited from physicians and staff and the best solutions identified.
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A pharmacist noticed that two patients with the same name were admitted to the hospital on the same day. The pharmacist notified each unit and posted signs in the pharmacy warning staff of the coincidence, and encouraging them to use extra caution to verify that they were giving the correct medicine to the correct patient.
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The idea of a Code Blue is well ingrained in hospitals. When the designated team hears that page for cardiac arrest, they drop everything and go running to help.
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Condition H was prompted by the experience of Sorrel King, whose daughter Josie died in 2001 at Johns Hopkins Hospital in Baltimore due to medical errors.
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Every risk manager thinks the job is too big for one person, especially as health systems keep heaping on more and more responsibility, so maybe you shouldn't try to do it alone.
