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When Hurricane Wilma hit the east coast of Florida on Oct. 24, 2005, staff at Martin Memorial Medical Center in Stuart were able to do "more laughing than crying,"...
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Although Children's Hospital of Alabama in Birmingham ... contracts with a company to do internal customer service surveys, the time lag between patient visits and follow-up phone calls can leave something to be desired ...
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Most hospitals interviewed in 2005 in 12 U.S. communities had recently changed their pricing, billing, and collection policies for low-income, uninsured patients ...
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Baylor Health Care - which began automating the check-in process at its Sammons Breast Imaging Center in Dallas more than a year ago - is now extending the concept throughout the health system.
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Leading practice patient access professionals are keenly aware of the need to have a formal performance monitoring program in place.
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When the physician billing department at the University of Arkansas for Medical Sciences (UAMS) Medical Center in Little Rock urgently requested that hospital registrars enter the patient's name ...
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When James Webster read in the October 2005 edition of Hospital Access Management that Admitting/Communications Supervisor Paula Caster, with Ridgecrest (CA) Regional Hospital, could find no free electronic mailing lists,...
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If youre looking for an opportunity to develop a close relationship with your patients and manage their care for weeks and months, rather than days, consider working at a long-term acute care hospital (LTACH), says B.K. Kizziar, RN, CCM, CLCP, owner of B.K. and Associates, a case management consulting and life care planning company in Southlake, TX.
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A case management program that follows adults with cystic fibrosis (CF) through the continuum of care has paid off for Dartmouth-Hitchcock Medical Center in Lebanon, NH.
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A color-coded performance-tracking dashboard posted in strategic locations helps clinicians at INTEGRIS Rural Healths hospitals stay focused on the core measures of the Centers for Medicare & Medicaid Services (CMS).
