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When patients are referred to the Ralph Lauren Center for Cancer Care and Prevention in East Harlem, NY, they are met on their initial visit by a patient navigator whose job is to ensure that they receive a timely diagnosis and treatment.
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At El Camino Hospital in Mountain View, CA, nurse case managers, called care coordinators, often take the lead in quality improvement initiatives, working with the multidisciplinary team on the unit to come up with ways to improve patient care.
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An innovative program at Childrens Hospital of Alabama (Birmingham) has led to an increase in copay collections, from about $300,000 to more than $2 million.
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David C. Seaberg, MD, a board member of the American College of Emergency Physicians (ACEP), has proposed a 10-point plan to increase capacity, alleviate overcrowding, and improve surge capacity in the nations emergency departments (ED).
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When it comes to discharge planning and other health care challenges, dont be afraid to rock the boat, advises Jonathan Morris, RN, bed management coordinator at Wake Forest University (WFU) Baptist Medical Center in Winston-Salem, NC.
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With all the push for full disclosure of adverse events in the past few years, a new problem has arisen for risk managers who support telling patients and family members the whole truth.
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This is an example of how Fay Rozovsky, JD, MPH, president of the Rozovsky Group, a risk management firm in Bloomfield, CT, suggests a disclosure conversation should be documented
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Gainsharing agreements are becoming increasingly popular as hospitals and other health care organizations look for ways to cut costs and improve profitability.
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In the midst of a contested divorce proceeding, the plaintiff-husband's medical records were released by a treating physician who employed the defendant-wife.
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The following is a sample section of a policy and procedure for disclosure documentation offered by Fay Rozovsky, JD, MPH, president of the Rozovsky Group, a risk management firm in Bloomfield, CT.
