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Patient Secretly Records Disparaging Remarks in Surgery
Customer service and public image took a big hit at Lyndon B. Johnson Hospital in Houston recently when a patient revealed that she had recorded her surgical team making disparaging remarks about during a procedure to repair a hiatal hernia.
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CAUTI Nearly Eliminated, Major Savings from Nurse Project
A Washington hospital has greatly reduced catheter-associated urinary tract infections, improved quality, and yielded a significant savings for the hospital, all the result of a nursing-led initiative that included T-shirts, Starbucks cards, and Skittles.
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Nurses Take the Lead with Improvement Projects
Sometimes it takes those on the front line to really bring change to a hospital, and critical care nurses at seven Washington hospitals have proven so with quality improvement projects that reduced communication-related medical errors by 80% and catheter infections by 92%.
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EHRs, Devices Threaten Quality and Patient Satisfaction
Electronic health records and various devices bring countless benefits to the healthcare experience, but evidence is mounting that EHRs also threaten quality and patient satisfaction when clinicians spend too much time looking at a screen instead of the patient.
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Department Saw Worse QA Outcomes Initially
Marion (IN) General Hospital’s patient access department saw worse quality assurance outcomes shortly after implementing a QA tool. However, this decrease was expected, because the quantity of data elements being final-reviewed was greatly increased.
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Can Yelp Reviews Enhance Reports on Hospital Quality?
Yelp reviews of hospitals cover topics not found in the federal government’s survey of patients’ hospital experiences, according to the results of a study from Perelman School of Medicine researchers at the University of Pennsylvania in Philadelphia.
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Auth in Place, Then Different Procedure Is Done? Avoid “No Auth” Claims Denials
When a physician orders a procedure to be performed in a surgical setting at Birmingham, AL-based UAB Hospital, patient access staff start the process of obtaining required authorizations.
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Stanford Health Care’s Patients Receive a ‘One-Stop’ Registration for the Hospital System
Patient access leaders at Palo Alto, CA-based Stanford Health Care recently overhauled the “status quo” of patient registration, reports Anna Dapelo-Garcia, MPA/HSA, administrative director of patient access services.
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‘Zero Is Our Goal’— Dramatically Reduce Duplicate Medical Records
Duplicate medical records potentially are dangerous to patients because care decisions are based on incorrect information.
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Use Quality Assurance Tools to Identify — and Fix — Errors Before Claims Go Out
Patient access leaders at Marion (IN) General Hospital wrote rules, tested, and trained more than 70 registrars before going live with a new electronic quality assurance tool in March 2014. The tool (AhiQA, manufactured by Alpharetta, GA-based Relay Health) allows registrars to see errors right after the registration is complete, so they can correct them immediately.