Hospital
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Mandates Work: Hospitals Hit 91% Flu Vaccination Rate
It's a far cry from the lagging levels of the voluntary flu shot era.
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Does Your Collections Scripting Come Off as Friendly or Robotic?
Conversational approach gets best results.
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To Build Trust, Tell Patients Why You Need Race and Ethnicity Data
A non-confrontational approach is always best.
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State Laws on Price Transparency Aren't Enough
Due to high out-of-pocket costs, patients are ‘becoming the new payer.’
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Online Training Helps Staff Members Keep Up with Fast-paced, Changing Industry
Continuing education unites staff and helps them execute their jobs down to the smallest detail.
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Do Registrars Gossip About One Another?
Put an end to it quickly to protect morale.
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Surprise Medical Bills Add Up Fast
Patients often unfairly blame hospitals.
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How Patient Access Can Save Money and Improve Satisfaction
Revamped processes are necessary to prevent major problems when handling out-of-network coverage issues.
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Nearly All Wrong-Patient Errors Preventable
Most, and possibly all wrong-patient errors are preventable, according to a recent report from ECRI Institute PSO in Plymouth Meeting, PA.
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Survey and Checklist Help Improve Handoffs
To kick off their project to improve handoffs at South Shore Hospital in South Weymouth, MA, Lisa Nolan, RN, AD, a nurse in the surgical ICU, and ED nurse Nicole Howley, RN, BSN, began with a survey to help them find the root causes of poor handoffs.