Hospital
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Registration Through the Eyes of a Transgender Patient
For a transgender person, navigating registration, scheduling, and billing aspects of healthcare is very complicated.
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Patients’ Transgender Identity Resulting in Denied Claims
This is an ‘evolving area’ in registration.
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Get Future Leader to Go Outside Comfort Zone
It’s important to “stretch someone out of his or her comfort zone” if one believes an employee demonstrates leadership potential.
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Don’t Ignore Future Patient Access Leaders
Encourage employees to share ideas.
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Inaccurate Provider Information an Often-overlooked Problem
‘One of the fundamental challenges’ for patient access.
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Surprising Reason for Collection Complaints
Registrars uncomfortable talking about benefits.
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Avoid Disastrous Results of Overly Aggressive Collecting
Patients will remember a negative experience.
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Anxiety at All-time High in Registration Areas
Registrars often bear the brunt of patients’ frustration.
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AOHP Offers Research Scholarship
The Association of Occupational Health Professionals in Healthcare is seeking proposals for an original research project on current or anticipated issues in hospital-related occupational health.
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Employee Health Research Steps Up Protection of HCWs
A common truism is that “you can’t have patient safety without worker safety” — which makes intuitive sense, but lacks definitive data.