Hospital
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Health System Improves Patient Satisfaction and Experience
Sentara Healthcare has been exploring the link between increased patient experience and satisfaction with structured clinical performance improvement teams that address key patient concerns, such as emergency department waiting times.
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Critics Say Single-payer Healthcare Could Lower Quality of Care
A single-payer healthcare system is still being proposed on Capitol Hill. Several proposals are pushing for hospitals and physicians to be paid through some expansion of Medicare or Medicaid. However, such plans, if implemented, could significantly degrade quality of care, critics say.
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CAPTURE Focuses on Coordination, Gait Support
This summary of the CAPTURE Falls program is provided by Katherine J. Jones, PT, PhD, associate professor in the Division of Physical Therapy Education at the University of Nebraska Medical Center in Omaha. -
Post-Fall Huddles Reveal Good and Bad
Hospitals also have reported that attaching huddle documentation to the fall event report is useful in ensuring that the huddle team’s observations about possible improvements are carried out.
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Different Approach to Falls Improves Patient Safety
A program developed at the University of Nebraska focuses on creating a culture of safety and teamwork, and making sense of the risks associated with falls.
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Legal Case Shows Risk of Improper Patient Info Disclosure
An ongoing legal case illustrates the risk healthcare providers face when they do not properly safeguard patient data and make it available to third parties without consent, even when complying with a subpoena.
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OCR Concerned About HIPAA Contingency Plans
Developing a good HIPAA contingency plan is critical to ensuring a facility can access data during a disaster or cyberattack, and it also is required for HIPAA compliance. Creating that plan may require more assessment and planning than one might imagine, and it’s the kind of thing that can be lacking in an otherwise good HIPAA program.
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Make Great First Impression on Patients
Registrars are one of the first people visitors encounter in the ED or admitting department. Maintaining a positive demeanor while delivering care is essential.
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Patient Access Needs Conflict Resolution Skill Set
Conflict management is an essential skill for anyone who works in patient access, in light of angry patients, frustrated clinicians, and sometimes even trouble-making colleagues.
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Collections More Than Doubled While Satisfaction Scores Remained High
Improved communication and better training keep staffers at one Florida ED on top of their game.