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Medical Center Says CMS Star Ratings Miscalculated
The Centers for Medicare & Medicaid Services (CMS) disputes the findings, but two industry professionals who helped the medical center conduct the analysis tell Hospital Peer Review that CMS weighted specific categories more heavily than others, skewing the overall ratings.
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Vigilance Needed on Payer Requirements
Payer requirements are all somewhat different, and they’re constantly changing.
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Use Caution When Communicating by Text
Patients receive communication when and how it’s most convenient for them; they want the same from patient access.
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Online ED Registration ‘Puts Patient in Control’
More hospitals are allowing patients to make “reservations” to be seen in the ED at an estimated time. Registration processes are changing to reflect this new patient-centric approach.
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People Skills Top List of Vital Patient Access Training
With a greatly expanded, broader role, different expertise, including “people skills,” has become important for patient access.
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When Patients Call for Price Quote, Offer Education With Estimate
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.
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Strengthen Communication Between Patient Access, Clinical Areas
When tension arises between clinical areas and patient access, poor communication usually is the culprit.
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Florida Facility Shows High Satisfaction Scores Possible in ED
Going the extra mile for patients can increase satisfaction scores.
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Complaints Are Opportunities to Solve Problems Permanently
Understanding the root cause of a complaint is important. Finding this cause tells patient access if feedback and complaints are related to a specific site, process, or employee, making it easier to solve a problem for good.
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A Quiet Place: Sleepless Healthcare Workers
A recent study found that simply establishing a fatigue mitigation policy may not solve the problem if the work culture does not support breaks and napping.