Hospital
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Health System Uses Predictive Analytics to Reduce Readmissions
Advocate Aurora Health is reporting success with a program that uses predictive analytics to identify outpatients with an increased risk of unnecessary hospitalization. Those patients are then provided special intervention to prevent admissions.
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Many Homeless Individuals Need Mental Health, Substance Use Treatment
New research shows that homeless people with substance use disorders are hospitalized and visit EDs significantly less often when they are provided supportive housing.
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Collaboration to Help Homeless Patients Works When a Quarterback Leads the Team
The Center for Housing and Health serves as the quarterback for the Better Health Through Housing program in Chicago. The collaborative includes an alliance of 28 supportive housing agencies across Chicago and Cook County.
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Organizational Plans to Help Homeless Patients Become Healthier
Communities across the country are working to reduce or end chronic homelessness. They are focusing on ways the government, nonprofits, and healthcare providers can work together on solutions that benefit all.
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Collaborations With Community and Health Systems Help Homeless Patients Gain Housing, Healthcare Services
The healthcare system is uniquely positioned to see how the social safety net can fail people who are homeless and who often suffer from substance use disorders and severe mental illness.
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Revenue Cycle Leaders Revamp Financial Clearance Process
Routine encounters with patients with little-to-no understanding of their out-of-pocket costs.
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Registrars Need Proven Responses to Counter Payment Refusals
Registrars use certain responses when parents object to paying at the point of service.
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Take Role-Playing Examples Straight From Registrars
At one facility, registrars used a skit to show each other how the collection process would flow smoothly from start to finish if all communication was provided correctly. Scripting was based on the toughest collection scenarios that front-end staff had ever faced.
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Registrars Use Comments in EMR to Find and Help Patients
When a patient survey revealed concerns about confidentiality and timely evaluation, registrars at one facility used a simple trick through familiar technology to solve the problem.
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Top Annoyances: Wait Times and Collections
The key to defusing tension involving collections is to pay attention to the specific patient’s issue, just as registrars would in any other situation.