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When a need is expressed within Saint Barnabas Health System, based in Livingston, NJ, there's a pretty good chance its off-site call center, known informally as "the Link," will be able to help in some way, says Belynda Delgado, MSN, BSN, RN, director of Saint Barnabas Health Care Link.
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Patients at the Medical Center of Central Georgia (MCCG) in Macon "are responding very well" to the use of check-in kiosks, which have led to dramatic reductions in the amount of time they spend being registered and waiting for service, says Jane Gray, CPA, FACHE, FABC, assistant vice president for patient business services.
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Health care leaders at Shoal Creek Hospital in Austin, TX, and in the city as a whole are taking steps aimed to make it easier for psychiatric patients to get access to care.
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A behavioral health call center has an important role to play in the treatment of a psychiatric patient who presents at the ED, says Sue Altman, president of the Phoenix-based Call Center Consulting Network.
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Five years ago, the Institute of Medicine (IOM) warned that patient safety relies on a safe nursing work environment, including adequate staffing, limiting shifts to no more than 12 hours, and a better organizational climate.
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If an influenza pandemic strikes, public health officials may not know enough about influenza transmission and respiratory protection to adequately protect health care workers.
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The Institute of Healthcare Improvement's (IHI) How-to Guide: Improving Hand Hygiene, was developed in conjunction with the Centers for Disease Control and Prevention, the Society of Healthcare Epidemiology of America, and the Association for Professionals in Infection Control and Epidemiology.
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Sixty hospitals were among the 14,000 employers nationwide who received cautionary letters from the U.S. Occupational Safety and Health Administration for high rates of employee injury.
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Nurses face myriad chemical hazards that may raise their risk of cancer, asthma and reproductive problems.
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As concern grows over antibiotic-resistant organisms, health care workers never have been under greater scrutiny for their compliance with hand hygiene.
