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The release of millions of N95 filtering facepiece respirators during the novel H1N1 pandemic has revealed a potentially serious problem in preparedness: N95 respirators have different fit characteristics, and not all of them can be successfully fit-tested on health care's predominantly female work force.
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Here's yet another reason to improve patient handling: Health care workers involved in patient handling tasks may be at greater risk of assaults from patients.
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Instead of "sticker shock," which refers to being surprised at the high price tag on an item, many patients these days are experiencing "benefits shock" when they learn how little their insurance actually covers.
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Obtaining "non-traditional" contact information, such as cell phone numbers and e-mail addresses, has become a major priority for University of Pittsburg Medical Center (UPMC)'s patient access department. Both of these are now required fields in the system.
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Did you just overhear a patient's wife say that one of your access employees is always friendly? This simple statement gives you a big opportunity.
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Collection of high-dollar accounts is important to patient access for more reasons than the obvious. In addition to having a direct impact on the hospital's bottom line, it boosts staff morale and gives everyone a reason to celebrate. It's a golden opportunity to broadcast success to other areas of the hospital.
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For a small number of extremely challenging cases, patient access staff at University of California-Los Angeles Medical Center work closely with a multidisciplinary team, including clinical areas.
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A 22-year-old emergency department registrar working the night shift at Northern Hospital of Surry County in Mount Airy, NC, was obviously very intelligent. Equally obvious to her managers, though, was her complete disinterest in her job.
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At first glance, an applicant may look at an open access position as a "get their foot in the door" opportunity. "They feel should a position become available within their educational background, that they will have 'first picks' as an internal employee...
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When your most skilled, compassionate, experienced staff person tells you she's leaving, don't let the first words out of your mouth be, "That will be a disaster for you!" or "You're making a huge mistake!"
