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At one time or another, every patient access manager has come across a staff person who habitually complains, spreading negativity to other employees.
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In the past, when they needed contact information for patients, registrars typically obtained an address and home telephone number and their job was done. But these days, many patients would rather be reached on their cell phone or via e-mail or text messages.
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Undocumented individuals may have a single Social Security card and pass it around to several people. In other cases, an electronic medical record may describe a patient of a different age or gender than the person standing before you.
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If identity fraud occurs, there are a number of negative repercussions for patient access, but this is also true for patients.
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Some front-end staff, unfortunately, view your department as a revolving door or jumping-off point. However, others choose to make a long, fruitful career for themselves in the field of patient access.
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Career ladders can be an excellent way to improve retention in your patient access department. However, there are some pitfalls to avoid. "Career ladders must be current and relevant to the job," says Holly Hiryak, MNSc, RN, CHAM, director of hospital admissions and access services at University Hospital of Arkansas in Little Rock. "There may be complacency if [employees] are not goal-driven with measurable roles and responsibilities."
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Using information compiled from its clients, the Association for the Accreditation of Human Research Protection Programs (AAHRPP) is providing an intriguing snapshot of IRB operations.
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As institutions involved in the Clinical and Translational Science Awards program examine how to best incorporate the CTSA's "community engagement" requirement, one CTSA recipient took a hard look at its community involvement practices.
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To learn the difference collecting and analyzing metrics can make for an IRB, it may be helpful to be a proverbial fly on the wall at the offices of the Vanderbilt University Human Research Protection Program (HRPP).
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For many IRBs, the hybrid electronic/paper systems they've used for a half decade or longer are ready to be replaced. Research and medical institutions are moving toward full electronic communication systems, and IRBs will need to make the leap too.
