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Can you imagine the advantage of having a full-time systems analyst in the patient access department, working with access staff on a daily basis to solve information systems problems days, maybe weeks before a service request would have been answered by your organizations IS department? That is reality at the University of Pennsylvania Medical Center - Presbyterian.
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Tips from Anthony M. Bruno, MPA, MEd, Director of Patient Access and Business Operations, University of Pennsylvania Medical Center, Philadelphia.
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South Shore Hospital in Weymouth, MA, is collecting thousands of dollars more each month, thanks to a new initiative aimed at making sure patients are aware in advance of their copays.
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A relationship of cooperation and mutual respect between access and the billing department is at the heart of a successful quality initiative at Childrens Health Care of Atlanta.
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Frontline access management staff at the University of Texas Medical Branch in Galveston face excruciating tasks on a daily basis.
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The dialogue among Hospital Access Management readers continues as access managers work to fine-tune processes and enhance cash collection in the emergency department.
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Ergonomics is more than a way to lift patients. As Butler (PA) Memorial Hospital found, it can lift morale and employee satisfaction, as well.
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OSHA: Protect HCWs from West Nile blood exposure
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This year, surveyors from the Joint Commission on Accreditation of Healthcare Organizations may not ask you much about employee health. But they may question employees or observe their safety practices to find out how well your hospital protects them from hazards.
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Much of the survey work will occur before the surveyors arrive from the Joint Commission on Accreditation of Healthcare Organizations, and youll be doing it.
