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A small group of patient access employees at St. Anthony Central in Lakewood, CO, participate in the departments Unit Base Council which is charged with coming up with ways to improve customer satisfaction.
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By creating a more efficient registration process, the percentage of patients stating they were satisfied or very satisfied in response to the survey question, How satisfied were you with the registration process? rose from 50.7 % to 58.5% positive in just one month at Saint Elizabeth Regional Medical Center in Lincoln, NE.
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Your new hires impressive experience with registration and financial counseling doesnt mean he or she is the right fit for the emergency department (ED).
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Do staff members mention a patients name not just once, but three times during the registration process?
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The University of Texas M.D. Anderson Cancer Center in Houston launched a new patient webportal that allows patients to participate in scheduling their first appointment, reports Connie Longuet, MBA, MHA, CHAM, director of patient access services.
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Occasionally, a patients name on the admission sheet jumps out at Linaka Kain, disability examiner/Medicaid specialist at Trinity Rock Island (IL) campus, because shes seen it many times in a short amount of time.
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If a registrar is in the middle of collecting demographic information from a patient, he or she might be suddenly interrupted by a clinician entering the room.
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Scores of people have died in an outbreak of fungal meningitis that has been linked to steroids compounded by the New England Compounding Center (NECC). The incident is shining a light on an area of business that many in the healthcare world use, but which has not been closely monitored in the past.
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We look at technology as a tool that has given us an edge over weather and darkness, over toil and disease. It is here to make our lives easier, better, safer.
