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Has your organization ever had volunteers offer help during a disaster but was unable to utilize the extra manpower because credentials could not be verified?
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Although large organizations tend to have access to major resources and communitywide planning, smaller organizations often find themselves out of the loop when it comes to disaster planning.
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Hundreds of service handoffs take place everyday when patients are transferred between caregivers and units. Ideally, a hand-off transfer of responsibility for a patient occurs without a break in patient care and associated activities.
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The role of the quality professional is more important than ever, agree experts in the quality field interviewed by Hospital Peer Review.
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An emergency department patient is brought in for an X-ray, but the nurse forgets to tell the radiologist about the patients allergy to contrast dye. During a change of shift, a caregiver doesnt mention that the patient is at high risk for a fall injury.
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During a recent JCAHO survey at McKay Dee Hospital Center in Ogden, UT, surveyors used the organizations own preparation tools to interview staff.
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A wrong-site, wrong-procedure, and wrong-person universal protocol has been required by the Joint Commission on Accreditation of Healthcare Organizations since July 2004 and supported by multiple national organizations, but adverse events continue.
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In this second part of a two-part series on surviving disasters such as Hurricanes Katrina and Rita, we discuss how to overcome challenges involving patients, staff, curfews, and military/police checkpoints.
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Last month, I was fairly verbose in talking about warning signs of outpatient surgery departments and centers that could be headed for trouble. While my predictors were unscientific, they were the observations of a person whose job it is to look for such predictability.
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Three of the top five issues identified by more than 102,000 health care employees surveyed by Press Ganey, a South Bend, IN-based satisfaction survey company, related to the effectiveness of communication between employees and senior leadership.
