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Beginning July 2, hospitals must begin a new process of notifying Medicare beneficiaries of their discharge appeal rights.
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In the wake of a first-of-its-kind settlement regarding the discharge of a homeless woman by a Kaiser Permanente hospital in Southern California, indications are that the disturbing issues it aims to address are far from unique.
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A two-pronged initiative under way at Sutter Medical Center in Sacramento, CA, aims to provide interim housing for homeless patients who need home support services or assistance with medications as well as reduce the use of the hospital emergency departments (EDs) for primary care among homeless patients.
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With increasing demands on case managers' time and expertise, many professionals believe a reevaluation of staffing ratios is in order. The fact that staffing models vary significantly among hospitals complicates the issue.
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Quality improvement professionals have long known of the difficulties involved in discharge communications between hospital-based physicians and primary care physicians, but in the words of one observer, "This is the first time the problem has been quantified."
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When it comes to quality assurance in the customer service arena, those patient satisfaction surveys that have become ubiquitous in health care may not be providing accurate feedback, suggests Michael Friedberg, FACHE, CHAM, a manager with Besler Consulting in Princeton, NJ.
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This year, the Leapfrog Hospital Quality and Safety Survey will include the types of questions asked by other national initiatives such as The Joint Commission, the Centers for Medicare & Medicaid, and the Institute for Healthcare Improvement's 100,000 Lives campaign, says to the Washington, DC-based organization.
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Patients are being put at risk because important health care information is communicated in medical jargon that exceeds their literary skills, according to a new white paper from The Joint Commission.
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The general public already can find out what percentile your organization scored in when it comes to quality measures for conditions such as acute myocardial infarction or pneumonia.
