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How does a hospital get a No. 1 ranking and score in the 99th percentile on the South Bend, IN-based Press Ganey Associates patient satisfaction survey? It might have something to do with taking a good situation and continually trying to improve it.
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Bedside registration in the emergency department (ED) and a new transfer center are the latest innovations helping to define the department of patient access and business operations at Philadelphias Presbyterian Medical Center.
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Its no secret that at some hospitals, relations between social workers and case managers are downright chilly if theres any relationship at all. But turf battles and resentment are not inevitable, as long as roles are clearly defined and the right case management model is in place.
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Some of the key questions facing directors of case management today are: 1) How much integration is appropriate for the department? 2) Should one person handle both clinical case management and social work responsibilities? 3) What about utilization management?
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Clinical pathways development in Singapore
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The Commission for Case Manager Certification (CCMC) in Rolling Meadows, IL, has announced changes to the eligibility criteria for the popular Certified Case Manager (CCM) credential. The changes could open the door for more hospital-based case managers to sit for the CCM exam.
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Advancing technology continues to reshape the way acute-care case management is practiced. One example of that is the growing trend toward automation. However, early experience shows that technology is no guarantee for physician buy-in at the front end, much less patient compliance at the back end.
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The Oakbrook Terrace, IL-based Joint Commission on Accreditation of Healthcare Organizations (JCAHO) is significantly revamping its accreditation process to answer its critics and sharpen the focus of its accreditation process.
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The 2002 version of the Little Rock, AR-based Case Management Society of Americas (CMSA) standards of practice is designed to reflect the role of the case manager in the changing health care system.
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Do you staff your emergency department (ED) based solely on ratios? Do you use staffing productivity measures that only address paid nursing hours per patient visit? These methods are not effective in the ED and actually can endanger patients, warn staffing experts, who point to a growing trend toward state-mandated ratios for nursing staff.
