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At Methodist Le Bonheur Healthcare in Memphis, TN, a variety of tools are used to keep current requirements "front and center" for scheduling, registration, and verification staff.
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Many patient access departments have implemented career ladders, and many others are planning to do so, in the hopes of improving staff retention. However, participation is often disappointing.
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When Irving, TX-based Christus Health set out to improve its revenue cycle operations, it turned to technology and training in equal parts.
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The patient standing in front of you, or on the receiving end of a phone call from an access staff member, may be confronted with a balance that he or she cannot possibly pay. What happens next?
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If you want to know if computer kiosks deliver results when they are used to register patients, the answer depends on what results you're looking for.
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Emergency department (ED) collections are notoriously difficult and often slip through the cracks, due to numerous challenges. However, some patient access departments have found a way to overcome those difficulties and give patients financial counseling in the ED.
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In an case that sets an ominous tone for the resurging pandemic, a healthy 51-year-old oncology nurse who worked in Carmichael, CA, recently died of a coinfection with H1N1 influenza A and methicillin-resistant Staphylococcus aureus. (MRSA).
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A New York mandate that health care workers receive seasonal flu shots may drive nurses from the profession even as that state faces a nursing shortage, said Eileen Avery, MS, RN, associate director of the New York State Nurses Association (NYSNA).
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Enforcement of a controversial regulation mandating flu shots for New York health care workers appears to fall primarily to hospitals and other health care facilities.
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Can strong hospital leadership supporting flu immunization be as successful and less divisive as mandating the seasonal shots?
