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According to The Joint Commission's John Herringer, associate director, standards interpretation group, its policy on patient "complaints" has not really changed.
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The Joint Commission has acknowledged confusion in the field between its Medicare condition-level follow-up survey and conditional accreditation status and is considering changing the names to make the distinction clearer.
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As far as its 2010 accreditation standards, The Joint Commission told Hospital Peer Review, there are not many changes. But that doesn't mean there's nothing for you to do, says Ode Keil, MS, MBA, president of Ode Keil Consulting Group.
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A combination of face-to-face and telephonic case management has resulted in high patient satisfaction ratings and a significant decrease in health care utilization for patients with complex medical needs.
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When hospitalists use discharge communication software, patients and the outpatient doctors who carry out the care have better perceptions of the quality of the discharge process, according to new research published in the August issue of the Journal of Hospital Medicine.
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The Joint Commission had said it would not be adding any new National Patient Safety Goals for 2010. And it didn't. And most of the changes it did make it characterizes as mostly editorial, clarifying language. But there are some significant changes. Chief among those: Of 20 NPSGs, there are now 11.
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Due to continuing reports of wrong-site surgeries and continuing concern from the field, The Joint Commission in 2009 took a look at its Universal Protocol and its No. 1 purpose to prevent wrong-site, wrong-person, or wrong-procedure surgeries.
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They made every list, accolades coming left and right. A safety culture had been born and bred and things were looking good for Memorial University Medical Center in Savannah, GA.
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The Joint Commission issued its first sentinel event alert in August 2009. The issue: Leadership's role in committing to safety and promoting quality care.
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Though the utility of the rapid response team on decreasing mortality has been questioned in recent literature, no one disputes the importance of early recognition of patient deterioration or subsequent early intervention.
