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Twenty-five years ago, when hospital employee health was synonymous with tuberculosis testing, hospital hazards received little attention, and AIDS was called gay-related immune deficiency, a group of California nurses joined together with a mission.
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While safe patient handling is gaining momentum across the country, hospitals are also turning their attention to other causes of costly musculoskeletal disorder (MSD) injuries.
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Employees often feel uneasy about the confidentiality of information maintained by employee health, notes Marilyn Piek, RN, MSN, COHN-S, CCM, RMHC.
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A Six Sigma project at Wake Forest University Baptist Medical Center in Winston-Salem, NC, has significantly quickened the identification of patients who initially are listed as self-pay but found to have insurance after being admitted.
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While it's more typical for Six Sigma projects to have participants in one, or maybe two, departments, a recent patient financial services initiative included staff from four.
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A customized on-line training program for patient access employees at Arlington-based Texas Health Resources (THR) is improving performance, helping to ensure compliance with policies and procedures, and enhancing proficiency across the 13-hospital system.
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Caregivers at Hamot Medical Center in Erie, PA, are using a video interpreting program that allows deaf patients "to be treated as quickly as anyone else".
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A report offering guidelines to help health care organizations ensure effective, patient-centered communications with patients of diverse backgrounds has been released by the American Medical Association (AMA) Ethical Force Program.
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Among the major changes cited by the JCAHO in its recently announced 2007 National Patient Safety Goals is the extension of a requirement that accredited organizations define and communicate the means by which patients and their families can report safety concerns.
