Hospital Management
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Median wait time for appointments cut from 25 to 13 days by patient access
Patient access leaders at Seattle (WA) Children’s Hospital reduced the median wait times for new patient appointments from 25 days to 13 days.
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Refrigerator alarms can wear on staff
Medical device alarms aren’t the only technology contributing to fatigue among nurses. Refrigerator alarms contribute to physical fatigue and alarm fatigue.
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New task force aims to revamp revenue cycle with a ‘patient-centric’ focus
When payers, providers, revenue cycle vendors, consultants, and financial institutions met to discuss the next generation of revenue cycle management processes and tools, there was a surprising amount of agreement.
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Eight tips for addressing nurse fatigue
These tips for combatting nurse fatigue come from Bette McNee, health and human services technical specialist with The Graham Company, a healthcare consulting firm in Philadelphia, PA.
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Staff fatigue can be a compliance risk, too
Many healthcare leaders don’t realize that, in addition to threatening patient safety, nurse fatigue is also a compliance risk, notes CEO Nick Merkin of Compliagent, a compliance consulting firm in Los Angeles.
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Department sees ‘record high of cash collections’ and fewer accounts receivable with these changes
In Fiscal Year 2014, patient access leaders at Bakersfield, CA-based Kern Medical Center reduced the billed accounts receivable (A/R) from $82,000 to $56,000. “And we didn’t simply write off the A/R,” reports Susan Labow, interim executive director of revenue cycle.
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Even integrated systems may need specialized revenue cycle software
Integrated systems can solve many dilemmas for patient access by creating work lists for error management and allowing staff to determine eligibility in real time.
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Nurse Fatigue a ‘Huge’ Threat to Patient Safety
Risk managers should adopt strategies to reduce fatigue caused by scheduling, overtime, and excessive workloads.
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Integrated systems are top priority — Dramatically improve efficiency
It’s one of the biggest time-wasters in patient access: Employees are constantly switching back and forth between many different systems, just to do their jobs.
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ED setting poses unique challenges in palliative care delivery
It is very easy for emergency department (ED) providers to “err on the side of caution” when deciding whether to institute life-sustaining therapies. “But this, in fact, may not be the best course of care,” says Tammie E. Quest, MD, director of Emory Palliative Care Center and associate professor in the Department of Emergency Medicine at Emory University School of Medicine in Atlanta.