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Team up with providers on pre-cert requirements that are ‘much more aggressive’ — It’s a necessity!

Patient access staffs are challenged to work much more closely with providers’ offices to provide payers with required clinical information and to avoid denied claims.

‘High patient dissatisfaction’ until wait times in registration were cut from 20 minutes to 8

Patient access leaders at Sutter Health often fielded complaints from patients about registration wait times. A new pre-registration process cut average registration wait times of 20 minutes to less than eight minutes.

These registrars’ customer service is excellent — in clinical areas

Patient satisfaction has become a top priority for patient access, and not just in registration areas.

Write-offs due to patient access mistakes cut in half — More than $100,000 saved

Write-offs resulting from errors made by patient access were cut in half at Saint Louis (MO) University Hospital.

Are patient access staff accountable? Be sure that they are with KPIs

Lack of accountability is a primary concern for patient access departments lacking good key performance indicators. Many patient access leaders use HFMA’s MAP Patient Access Keys to track revenue cycle performance.

NAHAM president urges strategies for AccessKeys

Many patient access leaders are happy to have AccessKeys, which are key performance indicators from the National Association of Healthcare Access Management (NAHAM), reports Yvonne Chase, MBA, CHAM, manager of revenue cycle at Mayo Clinic’s Phoenix and Jacksonville, FL, sites. However, they aren’t confident in how to use this new tool.

Patient Access has New KPIs — Compare Your Department to Peers

Use new key performance indicators to determine if your department falls into the good, better or best categories.

ASCA: New quality measures are likely

The Measure Applications Partnership has issued a draft recommendation supporting two additional measures in the Ambulatory Surgery Center Quality Reporting Program. The Partnership guides the Centers for Medicare & Medicaid Services (CMS) on performance measures.

CMS addresses lower relative humidity in ORs

The Centers for Medicare and Medicaid Services (CMS) has provided information on operating room (OR) relative humidity (RH) for ambulatory surgery centers (ASCs) and supplemental information for hospitals and critical access hospitals (CAHs) using the categorical waiver of Life Safety Code (LSC) Anesthetizing Location RH Requirements.

FDA says to inform patients about risk of endoscopy linked to CRE infections

ERCP (endoscopic retrograde cholangiopancreatography), an upper endoscopy procedure performed on some half a million U.S. patients annually, poses a risk of transmission of practically untreatable carbapenem-resistant Enterobacteriaceae (CRE).