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Medicare continues to work closely with contractors, providers, billing agents, clearinghouses, and software vendors to achieve HIPAA goals and will be making greater use of the Internet and working on implementation of electronic attachments to electronic medical records.
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The discussion of call centers that began in the October Hospital Access Management continues this month with some follow-up questions posed by Gillian Cappiello, CHAM, senior director of access services and chief privacy officer for Swedish Covenant Hospital in Chicago on staff training, balancing call workload, and other issues.
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The term black belt, taken from the concepts of martial arts, describes an expertise level pertaining to Six Sigma.
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Its impossible to fully explain Marlton, NJ-based Virtua Healths emergency department (ED) cash collections project without discussing the multihospital health systems Six Sigma quality assurance program, officials there say.
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If your ED handles 15,000 to 20,000 pediatric patients a year, it might be time to consider adding a child life specialist to your staff. These specialists, say observers, can increase cooperation and compliance with medical staff, can prove invaluable in pain management, significantly improve patient and family satisfaction, and set you apart from the competition.
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The Agency for Healthcare Research and Quality (AHRQ) has released a tool to help quickly locate alternate health care sites if hospitals are overwhelmed by patients due to a bioterrorism attack or other public health emergency.
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While health care facility surge capacity is the prime concern of ED managers, it is also important for them to interface with community officials both before and after a major disastrous event.
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The IRB at Oakwood Healthcare System in Dearborn, MI, reviews protocols for four hospitals, including protocols written by masters level, doctoral level, nursing students, and the 150-plus residents.
