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Sheila Brune, CMC director of Utilization Management/Living History Program at Great River Medical Center in West Burlington, IA, says the quality of direct patient care is the most important predictor of patient satisfaction.
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An innovative closed-circuit TV network at a childrens hospital in Atlanta has made a significant contribution to patient and family satisfaction while boosting the morale and self-esteem of bedridden children.
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When Presbyterian Health Plan merged its commercial, Medicare, and Medicaid managed care products, the case managers decided to take the merger a step further.
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Case managers at Presbyterian Health Plan in Albuquerque, NM, conduct monthly cost-benefit analyses to help demonstrate the benefits of their interventions.
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Nurse triage services offered by health plans can improve members access to care, reduce unnecessary or avoidable emergency department (ED) and physician office visits, improve members satisfaction, and proactively identify members in need of case management or disease management services.
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A truck driver for a large freight company was hundreds of miles from home when he began having chest pains.
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HealthPartners of Minneapolis has created a program that bridges the gap between the health plans member services line and the after-hours nurse triage line.
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More than 6.5 million adults and 3.2 million children have an asthma attack each year, according to data collected in 2000 by the Agency for Healthcare Research and Quality (AHRQ).
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The 32.7 million patients in the nations hospitals in 2001 had a much shorter average stay (4.9 days) than patients in 1970, who were hospitalized for an average of 7.8 days, according to the National Hospital Discharge Survey from the Atlanta-based Centers for Disease Control and Prevention (CDC).
