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The percentage of patients with community-acquired pneumonia who received antibiotics within four hours of admission doubled in just three quarters after the staff at Saint Lukes Health System in Kansas City, MO, instituted a process improvement initiative.
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When a case manager or social worker at Saint Lukes Medical Center is concerned about a patient who is being discharged, he or she asks the RNs staffing the hospitals Nurseline to make a follow up call after the patient gets home.
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The Joint Commission on Accreditation of Healthcare Organizations has issued Standing Together: An Emergency Planning Guide for Americas Communities, a step-by-step guide for small, rural, and suburban communities to prepare for and successfully respond to major local and regional emergencies.
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While Providence Health System has used such methods as measuring length of stay (LOS) and focusing on discharge by 11 to improve patient throughput, a recent Institute for Healthcare Improvement (IHI) call around offered some new food for thought on the subject, notes Kathy Campbell, black belt project manager for health services integration.
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Delegating nonprofessional functions to a clerical staff can help improve your productivity as a case manager and give your licensed clinical staff more time to spend with patients, according to some case management experts.
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At St. Vincents Medical Center in Jacksonville, FL, three different staff positions handle duties that traditionally have been performed by case managers and social workers.
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Spartanburg (SC) Regional Healthcare System has just started using health management extenders bachelors-prepared staff who work side-by-side with the hospitals health management specialists. The hospital also hires people with an associate degree and at least three years experience in health care.
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At the University of Wisconsin Hospital and Clinics, the case management support team is in an off-site Resource Center.
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Providence Health System is pulling out all the stops as it focuses this year and next on improving patient throughput at its three Portland, OR-area hospitals, says Kathy Campbell, black belt project manager for health services integration.
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Under the banner of a comprehensive initiative called Operational Excellence, employees at Portland, OR-based Providence Health System are working to help their organization meet its strategic goals, says Nancy Roberts, regional director for integrated performance and Six Sigma champion.
