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Do you know the main reasons your staff would be reluctant to report to work during a pandemic? Do you know how many of your staff will come to work if a pandemic strikes your community?
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The Graham School of The University of Chicago has introduced a master's of science in threat and response management program, an interdisciplinary course of study in emergency preparedness.
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A growing number of specialists are negotiating hard for payment for taking ED calls. If you're involved in such negotiations, it helps to know what the other "side" is looking for.
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Most ED managers are prepared to respond to a disaster in their communities, but what do you do when your hospital is the disaster? An F3 tornado struck Americus, GA, after 9 p.m. on March 1, 2007, and Sumter Regional Hospital was directly in the path of harm.
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Newly published guidance from the Occupational Safety and Health Administration (OSHA) on preparation for the possibly debilitating effects of an influenza pandemic serves as a valuable reminder to ED managers of just how vulnerable their departments could be during such an event.
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Every patient in your ED may receive the same level of care and attention, but that doesn't mean they will all perceive that care and attention with the same level of appreciation, according to a new patient satisfaction survey by South Bend, IN-based Press Ganey Associates.
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When admitting and registration supervisor Tammy Wellons entered Sumter Regional Medical Center in Americus, GA, just minutes after a tornado ripped through the 143-bed facility, her first impression was that it looked like a scene from a horror film.
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A turning point in Michael Friedberg's tenure as patient access director at an inner-city, multi-hospital system came when he "got fed up" with the reactive management style.
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Something called "cognitive load" or "cognitive work" is the centerpoint of some of the latest thinking on the way people process information and do their jobs.
