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When emotional family members are in the ED, what if they hear or see something that they misinterpret and later tearfully tell a jury that the staff were unprofessional or uncaring?
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Two studies published online in the Annals of Emergency Medicine describe new methods of achieving the door-to-balloon time of 90 minutes recommended by the American Heart Association.
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What are the critical factors to a successful medication reconciliation process? "For us, the keys have been ease of use of forms, staff education about the forms, and follow-up to make sure that things are getting done properly," says Ann Morrill, RN, a staff nurse in the ED at Massachusetts General Hospital (MGH) in Boston.
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The tragic May 9 death of Edith Isabel Rodriguez in the ED waiting room at Martin Luther King Jr. Harbor Hospital in Los Angeles, grabbed the nation's attention when it was learned that two calls were made by her family to 911 while she was deteriorating in the ED waiting room.
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Keeping up with changes in standards from The Joint Commission and the attendant interpretations can be a challenge for the most conscientious of ED managers especially when they come as quickly as they have in the area of medication management.
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More often than not, ED managers and their staffs toil in relative anonymity as they go about their daily work. However, once the recent findings of a survey by The Joint Commission at Boston's Massachusetts General Hospital (MGH) were made public, that was no longer possible.
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Duke Integrative Medicine takes health coaching to a new level, providing coaching by highly trained health care personnel who work closely with their clients to help them follow their personal health plan.
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A health management plan for members with chronic conditions has generated a 1.7-to-1 return on investment and glowing responses to member satisfaction surveys for Health Alliance Plan (HAP).
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There are many basic practices that improve teaching encounters between health care practitioners and patients with limited English proficiency (LEP). These are applicable in all interactions within a medical center when the use of an interpreter is required.
