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Thirty years ago, the Master Patient Index (MPI) used by a hospital's registration and admitting department typically was maintained by medical records.
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Members of your patient access staff probably are reminded often that the clinical side of patient care is more important than gathering the proper information.
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When a trauma patient arrives via ambulance, access services staff must obtain information quickly, before the patient is taken for diagnostic tests or given medications, which make them drowsy.
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Many hospital associates believe that registration staff simply sit at their desk and greet patients, reports Barbara Blum, director of access, admitting, and registration at MedStar Health in Columbia, MD. "They have no idea what the registration staff's responsibilities include," Blum says.
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Data breaches in healthcare organizations are on the rise, according to the Second Annual Benchmark Study on Patient Privacy & Data Security released recently by The Ponemon Institute in Traverse City, MI.
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While planning its in-house education video on fall prevention, project members at Long Beach (CA) Memorial Medical Center, developed a list of topics to include and criteria for effective training.
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One hospital's experience with a temporary employee who posted a patient's information on online making fun of her condition and showing no remorse when challenged is raising questions about how hospitals can ensure temporary staffing agencies provide adequate compliance training.
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Claims frequency has been rising slightly, which contrasts to the past few years in which claims frequency had declined or stabilized, according to the sixth annual benchmarking report on professional liability claims trends in the hospital industry from Zurich, a property and casualty insurance provider based in Schaumberg, IL.
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In 2006, a patient was admitted to a local hospital after she attempted to commit suicide. Shortly after her admission, the patient and her roommate began to socialize with a male patient who was also admitted to their unit. The male patient entered the woman's room in the middle of the night and raped her. The woman sued the hospital for negligence, and a jury found the hospital negligent through its nurse staff and mental health workers. The jury awarded the female patient $150,000 in damages.
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With growing attention to the threat of privacy breaches through social media, some healthcare organizations are utilizing "user activity monitoring" to help ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA).
