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To excel at upfront collections, patient access need real-time insurance verification, patient risk scoring, and payment estimation tools, according to revenue cycle experts.
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Patient access leaders should explain to employees why collection is important to the hospital and instruct staff on how to correct mistakes.
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Customer service is included in the patient access job description at Baptist Health Richmond (KY).
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It is often difficult to justify additional FTEs in patient access areas, because leaders lack the ability to measure staffing needs.
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In several states, most of the people enrolling through new online insurance marketplaces are signing on to Medicaid.
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Patient access leaders at University of Kentucky Healthcare in Lexington reduced the phone call abandonment rate from 13% to under 4%.
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The patient access areas at The University of Tennessee Medical Center in Knoxville reached a goal to have all physician orders complete and available at the time the patient presents for services.
