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Without Rationale in Chart, Defense of Discharge Claims Becomes Complicated, Experts Say
EPs who clearly and concisely document why a patient was discharged provide safety against potential litigation.
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It’s Not Enough to Prove Standard of Care Was Breached
EPs are in the same boat as all others if a physician’s record on achieving quality metrics can be used as evidence in proving medical malpractice.
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Need for Case Managers Rises with the ACO Boom
The Affordable Care Act provides more opportunities for case management and greater demand for CM experts.
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Billion-dollar Lawsuit Puts the Past into the Present
From an IRB and research ethics perspective, when are historical wrongdoings truly in the past?
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Patient ID ‘paramount’ to forming interoperable LHS
Patient identification has been called “paramount” to the formation of an interoperable Learning Health System (LHS). So says the College of Healthcare Information Management Executives (CHIME) and the Association of Medical Directors of Information Systems (AMDIS).
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Paper, storage costs plummet with e-signatures: 60,000 pages no longer printed
More than 60,000 pieces of paper each month no longer need to be printed, copied, and stored in offsite record storage locations, due to electronic signatures being implemented in registration areas at Ann & Robert H. Lurie Children’s Hospital of Chicago.
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Email surveys get quick response from members of patient access staff
When managers at OSF Healthcare System wanted the staff's' opinion, they got answers via an email survey.
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What do staff really think of leaders in patient access? Take survey results seriously
Patient access employees at Integris Health weren’t shy about letting their feelings be known regarding the department’s dress policy.
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Make it easy for off-shifts to attend staff meetings — Don’t settle for low turnout
Registrars who work night shifts in the emergency department and labor and delivery registration areas can’t attend 2 p.m. staff meetings at New Orleans-based Ochsner Baptist Medical Center and Ochsner Medical Center-Kenner. So supervisors give the night shift staff members their own meeting at 10:30 p.m. or 6:30 a.m.
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Night, weekend staff overlooked — Registrars on off-shifts want pizza parties, face-to-face time
Several years ago, Shelita Russ, CHAM, director of patient access services at New Orleans-based Ochsner Baptist Medical Center and Ochsner Medical Center-Kenner (LA), held a pizza party to celebrate a departmental achievement: Her team had met its point-of-service collection goals for the quarter.