Hospital Access Management – May 1, 2020
May 1, 2020
View Issues
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For Patient Access, COVID-19 Means ‘New Normal Every Day’
Countless news stories are reporting on what clinicians are facing in overwhelmed emergency departments and intensive care units during the COVID-19 pandemic. However, few people realize what is going on behind the scenes in patient access.
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Registrars Redeployed to Cover Overwhelmed EDs
Facilities are shuffling staff to relieve emergency department staff trying to keep up with COVID-19 triage.
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Revenue Cycle at Forefront of Organizational Changes
At hospitals across the United States, administrators had to quickly create effective processes to separate COVID-19 patients from other patients. Revenue cycle leaders have been closely involved in this.
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Flexible Shifts Smooth Sudden Transition to Remote Work
Hospital registration has suddenly moved from face-to-face encounters that happen right when the patient presents, to a work queue-based task handled remotely.
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Registration Areas with Low Volumes: ‘Great Deal of Down Time’
At some facilities, registrars may have little to work on during the COVID-19 crisis. Instead of intaking patients for elective procedures or collecting copays, these staffers are finding other ways to contribute.
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Revamped ED Registration for COVID-19: ‘All Hands on Deck’
A detailed look at how registrars can help busy emergency department workers intake COVID-19 patients.
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Financial Counseling During COVID-19: Mix of Old School, New Tech
Registrars working remotely still have to carry out regular duties, which calls for using some old and new tricks alike.