Hospital Access Management – September 1, 2019
September 1, 2019
View Issues
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Authorization Process Slower Than Ever: Some Payers Take 2 Weeks to Give Answer
Anyone who finds out he or she needs a diagnostic test urgently already has a lot on their mind. The last thing they are probably thinking about is how long it will take for their insurance plan to decide if it is even going to cover the test.
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‘I Already Answered That Question’: A Valid Complaint About Repeating Information
How to change the preregistration process to stop redundant questions.
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When Patients Are Identified Multiple Times for Their Own Safety
In clinical areas, asking redundant questions can prevent patient safety disasters.
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Patient Access Fine-Tunes Price Estimate Process
How registrars can provide tailored treatment cost estimates to each patient.
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Outpatient Clinics Seeing Many More Walk-In Patients
At one Florida facility, patients came to outpatient clinics asking to see a clinician right away, but no one was available immediately. Registrars were put in the position of asking these patients to wait without knowing their needs.
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Two Big Obstacles to Success With Walk-Ins
Walk-in volumes are surging, especially in primary care, pediatrics, and for any services that people can shop around for.
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Propensity to Pay Tool Gives Best Possible Options for Patient
This tool tells facilities how likely people are to need a payment plan, charity care, or financial assistance.
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It Is All About Service: Use Data to Measure Progress
Customer service in revenue cycle areas is quite challenging for many reasons.
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Vendors Continue to Be Weak Point in HIPAA Security
Vendors always have been one of the most worrisome parts of HIPAA security because hospitals and health systems must rely on them for the appropriate technological and physical security for protected data — without the ability to dictate exactly how.
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Checklist Items for Selecting a Compliant Vendor
There is no quick and easy way to select a vendor to trust with HIPAA-sensitive data. It requires some legwork to determine what kind of security they have in place and possibly identify any shortcomings.
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Social Engineering Scams, Attacks Can Threaten HIPAA Security
Despite years of educating healthcare staff about the need for data security and the myriad ways people can worm their way into an otherwise secure system, employees still can fall prey to social engineering scams and allow HIPAA data breaches.