Hospital Access Management – November 1, 2018
November 1, 2018
View Issues
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Updating Long-standing Job Requirements in Fast-changing Field
At a Cincinnati-based health system, staff have shifted from a focus only on productivity to an emphasis on listening and responding to patients' needs.
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Houston Health System Adds 2 Key Skills to Job Prerequisites
Harris Health System asks prospective patient access employees to bring to the table strong customer service skills and a healthy knowledge of insurance verification.
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Team With HR to Improve Patient Access Hires
Educating HR staff about expectations and needs can lead to hiring more qualified employees for patient access.
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Influx of ‘Skinny’ Plans Demands Top-notch Financial Counseling
The federal government's latest tinkering with insurance rules will affect registration staff, who will have to help patients navigate potential higher costs, coverage changes, and more.
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Bring QA Accountability to the Registrar Level
By make quality assurance scores for individual associates transparent for everyone in the department to see, accountability is pushed to the individual user level. Other team members hold an individual responsible before a leader has to.
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Patient Access Collaborates With Patient Experience
Some health systems have created entire departments dedicated to the patient experience, a recognition that the work of patient access affects overall satisfaction.
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At-home Check-in Option Popular Among Patients, but Work Remains
A new process for online registration dramatically increased the number of patients self-registering at home at York, PA-based WellSpan Health.
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Patients Seek Answers to Billing, Clinical Questions
A customized in-house survey focused specifically on the patient registration experience can reveal much new and surprising information that can allow an organization to adjust accordingly.