Hospital Access Management – June 1, 2018
June 1, 2018
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Patient Access to See More Affordable Health Plans, Possible Higher Liability
Insurers and states will soon have flexibility to offer more affordable health plans — but there are significant implications for patient access.
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For Employees, CHAA Means 5% Raise, New Title
A promotion and a salary increase happen immediately after employees obtain their Certified Healthcare Access Associate certification at Greater Baltimore (MD) Medical Center.
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Early Financial Screening Could Improve Access to Mental Health Services
Access to mental health services is a concern for many healthcare organizations, and was identified recently as a top priority at San Diego-based Sharp HealthCare. Patient access and clinical leaders worked together to address this important issue.
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New ‘Office Tech’ Role Assists Registration Team
An office tech can handle certain duties, which allows registrars to focus on completing registrations and collecting from patients.
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Collections More Than Doubled While Satisfaction Scores Remained High
Improved communication and better training keep staffers at one Florida ED on top of their game.
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Patient Access Needs Conflict Resolution Skill Set
Conflict management is an essential skill for anyone who works in patient access, in light of angry patients, frustrated clinicians, and sometimes even trouble-making colleagues.
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Make Great First Impression on Patients
Registrars are one of the first people visitors encounter in the ED or admitting department. Maintaining a positive demeanor while delivering care is essential.
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OCR Concerned About HIPAA Contingency Plans
Developing a good HIPAA contingency plan is critical to ensuring a facility can access data during a disaster or cyberattack, and it also is required for HIPAA compliance. Creating that plan may require more assessment and planning than one might imagine, and it’s the kind of thing that can be lacking in an otherwise good HIPAA program.
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Legal Case Shows Risk of Improper Patient Info Disclosure
An ongoing legal case illustrates the risk healthcare providers face when they do not properly safeguard patient data and make it available to third parties without consent, even when complying with a subpoena.