Hospital Access Management – May 1, 2018
May 1, 2018
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Surprise Medical Bills Trigger Disputes, Dissatisfaction With Patient Access
Surprise medical bills from out-of-network providers are making headlines and angering patients. They also cause some pretty big problems for patient access.
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Underinvestment in Patient Access? Lack of Compelling Data Could Explain
Hospitals don’t invest in patient access the way facilities invest in clinical areas. One reason is lack of data. Understandably, hospital executives want to see more data that can support these financial decisions.
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Assess Service Skills by Asking How Applicant Handled Difficult Customers
One applicant couldn’t stop yawning as she struggled to answer the question. Her body language — full of shrugs and slouches — sent a message that she couldn’t care less about the customers she’d interacted with. Others have blatantly rolled their eyes to show just how frustrated they’d gotten with a particularly annoying customer.
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Poor Productivity? It’s Often Outside Patient Access Control
Payer updates or provider processes often are to blame for inefficiency in patient access. This makes it very tough to measure or improve productivity for anyone.
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Patients Converted to Medicaid: Uninsured Now Under 2%
Many patients have come to The Ohio State University Wexner Medical Center uninsured — but left with Medicaid coverage. Prior to 2014, the uninsured population was around 6%. Today, it’s under 2%. In-house financial counselors obtain the needed verifications for pending Medicaid applications and routinely enroll all types of patients into Medicaid.
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Prior Auth Reform Underway: ‘The Problem Is Real, and It Continues to Get Worse’
The incoming chairman of the American Medical Association discusses the challenges surrounding prior authorization reform.