Hospital Access Management – July 1, 2005
July 1, 2005
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Will your hospital measure up as consumers take health care reins?
In much the way 401k investment plans forever changed retirement benefits and led to the realignment of the financial industry in the 1980s, a concept called "consumer-directed health care" appears poised to transform the way health care is delivered. -
Unique ancillary symbols streamline patient flow
A method for keying ancillary department schedules enables patients at Swedish Covenant Hospital in Chicago to go directly to the point of service and have any missing pieces of the registration process completed there — unless there’s something unusual that needs to be taken care of in registration. -
CDH may offer AMs another chance to shine
Considering the ramifications of consumer-directed health care offers yet another opportunity to broaden the definition of access services. -
Kiosks win patient kudos and speed registration
A series of MediKiosks designed by Maitland, FL-based Galvanon Inc. have cut patient check-in time at the Baylor Sammons Breast Imaging Center in Dallas from seven or eight minutes down to three, while winning broad approval from patients. -
Take concierge approach for best customer service
Think “hotel,” rather than “hospital,” when it comes to taking care of your patients. -
Report suggests charity care is underestimated
Approximately 92% of hospitals surveyed for a recent report by the consulting firm PricewaterhouseCoopers said at least part of their bad debt could be classified as charity care. -
News briefs
Emergency department visits in the United States reached a record high of nearly 114 million in 2003, up from 90.3 million visits in 1993, while the number of EDs decreased by 12% during the same period, to 3,910, according to a report released recently by the Centers for Disease Control and Prevention.