The patients who come into hospitals are often very ill and not in the best state. But give them a chance to help improve care, and if they are able, they are almost always willing.
It's doubtful that anyone goes into the Baldrige process looking for a site visit the first year.
You join a collaborative because you want access to data and ideas. Together you might find something out that individually you could not. That's the theory. And it works.
The rapid growth of image-guided surgery has revolutionized procedures and reduced recovery time for patients, but it has increased risks of radiation exposure to the operating room staff.
When most people talk about asking patients about their care, they think of it in terms of a post-visit satisfaction survey.
